Request Service | Peppy Taps

1

About you

Your contact details and the address where the tap is installed (for any follow-up delivery or plumber dispatch).

Full name *

Please enter your full name.

Email *

Please enter a valid email.

Best contact number *

Please enter a phone number we can reach you on.

Street address *

Please enter the installation address.

Suburb *

Please enter the suburb.

Region *

Please choose a state.

Postcode *

Please enter a 4-digit postcode.

2

Your Peppy Tap

Which model you own and proof of purchase so we can match your warranty record.

Model *

Please select your model.

Proof of purchase * Click to upload your receipt or invoice JPG, PNG or PDF — up to 10 MB

A photo of your receipt or the original order confirmation is fine.

3

Original installation

A few questions about how the tap was first installed — helps us understand whether any warranty conditions apply.

Was your tap installed by a licensed plumber? *

Yes No Not sure

Please choose one.

Installation date

Approximate is fine if you can't remember exactly.

Did you receive a Compliance Certificate? *

Yes No Can't find it

Please choose one.

4

Your installation environment

Conditions around the tap — water supply, location, and any recent works that could affect it.

Are you on tank water or mains water? *

Mains Tank Both Not sure

Please choose one.

Is the tap installed inside, in your kitchen? *

Yes No

Please choose one.

Where is the tap installed?

Any renovations or water / electricity works affecting the install location — either recently, or at the time the issue was discovered? *

Yes No

Please choose one.

Briefly describe the works

5

Your filter

Filter age is one of the first things we check on filtered-water issues.

When was your last filter change?

Approximate is fine. Leave blank if you've never changed it.

Filter receipt (optional) Click to upload (optional) JPG, PNG or PDF — up to 10 MB

6

Boiler and chiller setup

A few quick checks on the under-bench units. Rules out the most common environmental causes before we triage further.

If you have a chiller unit, do you have our Leak Detector mounted to your cabinet base near the chiller? *

Yes — mounted near the chiller No — I have a chiller but no Leak Detector I don't have a chiller unit

Please choose one.

Do the boiler and / or chiller units have enough ventilation space, with nothing sitting next to or on top of them? *

Yes No Not sure

Please choose one.

Is the boiler and / or chiller plugged into its own dedicated power outlet? *

Yes No Not sure

Please choose one.

7

Describe the issue

Tell us what's going wrong and send photos of the setup so we can see what you're working with.

What's the issue? *

A few sentences is plenty. Include when it started and anything that triggers it.

Please describe the issue so we can triage.

Photos of your setup (optional) Click to upload (optional) Up to 5 photos — JPG or PNG, 10 MB each. If you can, include the tap, the under-bench unit(s), the filter, and the leak detector. Photos help us triage faster but aren't required.

Need help with your Peppy Tap?

About you

Your Peppy Tap

Original installation

Your installation environment

Your filter

Boiler and chiller setup

Describe the issue